Student Services Assistant

Northwood Technical College   Superior, WI   Full-time     Education
Posted on June 5, 2024
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Utilize your customer service, data entry and office skills to support new and current Northwood Tech students. Apply today to be a part of our student services team at our Superior campus!

The Student Services Assistant job duties include, but are not limited to answering the phone, supporting student registration, making appointments for members of student services, and administering assessments. Working with new and continuing students that providing customer service to new and continuing students in-person, and virtually while utilizing several different software systems to process the student from inquiry through graduation.

Responsibilities

  • Actively embody and promote Northwood Tech’s Values
  • Provide cross-functional customer service to students and other customers.
  • Accurately process and enter student information related to admissions, registration, grades, course completions, drop/add forms, transcripts, etc., into database(s).
  • Research and proactively assist students in solving problems. Follow up until problem is resolved and/or refer to appropriate staff when necessary.
  • Provide administrative support services to faculty and staff.
  • Compose, prepare, edit/proofread, and distribute correspondence, minutes, reports, and other documents using word processing, spreadsheet and/or database software.
  • Design, develop, and update promotional brochures, flyers, forms, and other materials.
  • Organize, establish and maintain electronic databases and paper filing systems.
  • Assist in organizing and coordinating location/campus events and recruitment campaigns.
  • Provide specialized knowledge and training to other team members.
  • Provide information and assistance to internal and external customers.
  • Actively participate on campus, regional, collegewide, and state teams and committees.
  • Assist and serve as backup to other staff as needed.
  • Develop and maintain procedures manual for position.
  • Participate in required collegewide trainings and professional development events.
  • Other duties as assigned.

Qualifications, Degree & Experience Required:

  • Associate’s degree (or two years post-secondary education) in related field or equivalent*
    • *Equivalent educational/occupational experience may be a high school diploma plus 2 years of relevant experience

Knowledge, Skills, and Abilities:

  • Ability to communicate effectively both written and verbally
  • Proficiency in the use of Microsoft Office suite and the ability to effectively apply technology to tasks and projects
  • Ability to contribute to a team environment while maintaining positivity and professionalism
  • Strong customer service skills that focus on creative problem solving
  • Time management skills that apply organization and prioritization demonstrating the ability to multitask and work independently
  • Ability to obtain driver’s license and insurance coverage in accordance with College policy

Salary

  • FY24 Salary - $18.47 / hour

Benefits

  • Medical, Dental, Vision
  • Health Savings Account/Flexible Spending Account
  • Long Term/Short Term Disability
  • Life Insurance
  • Wisconsin Retirement System
  • 403(b)/457(b) Retirement Savings
  • Paid Holidays
  • Paid Leave

Commitment to Diversity

Northwood Technical College is committed to promoting a learning environment where employees and students of differing perspectives and cultural backgrounds pursue career and academic goals embraced in an environment of respect and shared inquiry. The College seeks to attract ethnically diverse instructors and staff who can inspire our increasingly diverse student population. We seek candidates who demonstrate the ability to communicate and effectively interact with people across cultures, ranges of ability, genders, ethnicities, and races.

Equal Opportunity Employer and Educator

Northwood Technical College does not discriminate on the basis of race, color, ancestry, religion, sex, service in the uniformed services, veteran status, national origin, age, disability, sexual orientation, marital or family status, pregnancy, pregnancy-related conditions or status in any group protected by state or local law in employment, admissions or its programs or activities.