Program Services Coordinator

Hope Ministries   Des Moines, IA   Full-time     Other
Posted on May 19, 2023

Position Title:    Program Services Coordinator

Department:       Women & Children’s Ministries/Hope Center

Review Statements of Faith, Core Values, Statement of Purpose, and Qualifications for Employment. Are you in agreement with them? 


This position will function in a supportive role for Hope Center residents (women and children) and former clients in order to promote positive relationships, emotional wellness, and accountability while maintaining a safe external and internal environment.


  • Participate in the spiritual growth and Christian instruction of those whom Hope Ministries serves. This can include (but is not restricted to) personal mentoring, the sharing of Scripture and Biblical encouragement, and praying with program participants. This may be in a structured setting (i.e. a classroom or chapel), or unstructured, with individual clients as the need arises.
  • Participate in the self-evaluation process.
  • Teach and model daily life skills, including relationships, parenting, problem solving, conflict resolution, emotional wellness, etc. to clients.
  • Hold women and children accountable to upholding program requirements and working their recovery plans while they are participating in Hope Ministries’ programs.
  • Provide crisis intervention and emotional support with clients when needed.
  • Work in a spirit of cooperation and mutual assistance with residents, staff, visitors, volunteers, and donors.
  • Maintain a neat, orderly, emotionally safe and physically secure facility as outlined in the HCWC Staff Guidelines and Procedures Handbook and all other ministry procedures.
  • Conduct regular, hourly facility rounds during each shift throughout community living areas, bedroom and bathroom areas, basement office areas, and monitor security cameras hourly.
  • Conduct bedroom checks and searches as required and requested by case managers or Program Services Manager.
  • Fulfill the day-to-day duties of meeting the physical and recovery needs of our clients, including supervised urine analysis tests for drug testing purposes, medication observation, stocking food and supplies, facility tasks, etc.
  • Maintain communication / documentation such as client and daily logs, UA charts, medication chart, incident reports, etc., reporting all guest and program issues in written form and verbally as needed.
  • Report facility problems and / or unusual circumstances that warrant action (i.e. maintenance, guest, kitchens, alarms, sprinklers, etc.) to the appropriate person/authority.
  • Attend HCWC staff meetings and educational training as approved or assigned by the Director and as opportunity allows, including staff meetings (required attendance of 75% of weekly meetings).
  • Carry, maintain, and utilize a company-provided cell phone or smart phone during your shift to conduct the responsibilities of this position which includes being reachable by voice or text.   
  • Perform other duties assigned by the Program Services Manager and Director.


The program at Hope Center serves homeless single women and women with children, many of whom have drug and alcohol addictions, among other serious underlying issues.  The Program Services Coordinator position requires considerable face-to-face and phone contact with people both in and out of the organization.  Direct interaction with residents, staff, volunteers, visitors, and donors occurs regularly and is crucial to operations at Hope Ministries.  This position works in direct proximity with women and children including areas such as sleeping quarters, living areas, kitchen and food preparation, and shower / bathroom facilities.  The program service coordinators enjoy a high degree of multi-tasking and movement in and outdoors between three houses and our basement office / storage area.  Work will principally be conducted indoors in environmentally controlled conditions however, outdoor work is sometimes required.

Review Statements of Faith, Core Values, Statement of Purpose, and Qualifications for Employment. Are you in agreement with them? 

Apply here today, or in person.